With us, the emphasis is on service. Just as it is with almost every supplier. What do we understand it to be and, more importantly, what do you get from it?
A lot needs to happen to ensure you are satisfied with the product you purchase from Hesse:
You need quality expert advice, regardless of whether you buy directly from us or from our partners. For this reason we have one of the most comprehensive sales networks in the industry. This does not just mean good, but also quick advice.
A large, analytical laboratory, equipped in accordance with the most up-to-date considerations, helps both you and us in the search for the sources of errors. Of course, it is also used for quality assurance to ensure that problems hardly ever occur.
Everyone makes mistakes. It only depends on how they deal with them. With us you can count on complaints and grievances being dealt with fairly and transparently. An internal ticketing system ensures that we learn from our mistakes and are happy with our processes.
Last but not least, good Service also means that all ancillary processes run correctly. Reliable delivery documents and invoices, technical information and the most up-to-date safety data sheets are standard with us.
Customers and resellers are able to benefit from our colour tone service. The latest colour-matching software and the highest level of colour tone accuracy across the industry. The less popular colour cards are also available at short notice with us, right across a wide range of coating and staining systems.